American Express

About Us

This role is to manage the full end-to-end customer on-boarding process utilizing proven project management methodology and following the global implementation on boarding process

The candidate should be open to working in global shifts.

Principal Accountabilities:

• Take overall responsibility & project manage travel implementations (offline & online) to include moves, closures/decommissions and ad hoc projects as required by the business.
• Be the focal point of contact for the project team during the implementation process.
• Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
• Lead the Joint Planning meetings face to face or conference call depending on client requirements
• Ensure all project members are aware of their roles & responsibilities.
• Lead weekly calls, normally phone conference and produce call notes & agenda s.
• Ensure the project remains on track, all tasks completed within deadline.
• Report and escalate any risks/challenges that may jeopardize project to whomever necessary.
• When necessary create communication strategy with Client General Manager(CGM) for review with customer.
• Create local Project scope in case the client is local only
• Execute & drive readiness assessment. Coordinate end to end testing with Traveler Care operations and other teams
• Coordinate technical set ups. Conduct post implementation meeting and handover to Traveler Care operations & CGM.
• Share ideas to Improve Implementation procedures/timelines.
• Provide support during sales bid process (as assigned by team manager)

Skills:

• Strong project management & analytical skills.
• Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence, lead and communicate at all levels
• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
• Ability to lead client meetings & produce presentations.
• Confident & persuasive.
• Demonstrates professional attitude at all times.
• Commercial awareness.
• In depth knowledge of Business Travel.
• Base understanding of the GBT tools/products.
• Ability to work independently whilst contributing to the overall team objectives.
• Capacity to work virtually and strong organizational skills
• Tenacious ability to drive change in the face of possible resistance.
• Change management skills. Attention to detail.
• Strong customer relationship skills
• Effective time management, multi-tasking prioritization & Leadership skills

Problem solving & Decision Making:

• Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
• Inform sales manager and/or Global/Regional Project owner (as appropriate) in case a change order is needed / SOW update
• Project Risk & Mitigation identification
• Project Change Request completion
• Project Issue identification and resolution plan in conjunction with key partners/subject matter experts
• Identify if a decision can be made on a local level or if it needs to be escalated to a regional/global level

Location India
Haryana
Gurgaon

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