American Express

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    American Express

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    Company Information

    About Us

    This role is to manage the full end-to-end customer on-boarding process utilizing proven project management methodology and following the global implementation on boarding process

    The candidate should be open to working in global shifts.

    Principal Accountabilities:

    • Take overall responsibility & project manage travel implementations (offline & online) to include moves, closures/decommissions and ad hoc projects as required by the business.
    • Be the focal point of contact for the project team during the implementation process.
    • Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
    • Lead the Joint Planning meetings face to face or conference call depending on client requirements
    • Ensure all project members are aware of their roles & responsibilities.
    • Lead weekly calls, normally phone conference and produce call notes & agenda s.
    • Ensure the project remains on track, all tasks completed within deadline.
    • Report and escalate any risks/challenges that may jeopardize project to whomever necessary.
    • When necessary create communication strategy with Client General Manager(CGM) for review with customer.
    • Create local Project scope in case the client is local only
    • Execute & drive readiness assessment. Coordinate end to end testing with Traveler Care operations and other teams
    • Coordinate technical set ups. Conduct post implementation meeting and handover to Traveler Care operations & CGM.
    • Share ideas to Improve Implementation procedures/timelines.
    • Provide support during sales bid process (as assigned by team manager)

    Skills:

    • Strong project management & analytical skills.
    • Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence, lead and communicate at all levels
    • Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
    • Ability to lead client meetings & produce presentations.
    • Confident & persuasive.
    • Demonstrates professional attitude at all times.
    • Commercial awareness.
    • In depth knowledge of Business Travel.
    • Base understanding of the GBT tools/products.
    • Ability to work independently whilst contributing to the overall team objectives.
    • Capacity to work virtually and strong organizational skills
    • Tenacious ability to drive change in the face of possible resistance.
    • Change management skills. Attention to detail.
    • Strong customer relationship skills
    • Effective time management, multi-tasking prioritization & Leadership skills

    Problem solving & Decision Making:

    • Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
    • Inform sales manager and/or Global/Regional Project owner (as appropriate) in case a change order is needed / SOW update
    • Project Risk & Mitigation identification
    • Project Change Request completion
    • Project Issue identification and resolution plan in conjunction with key partners/subject matter experts
    • Identify if a decision can be made on a local level or if it needs to be escalated to a regional/global level

    Location India
    Haryana
    Gurgaon

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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