Accenture Leadership -Customer Support 64 views

Skill required: Query Management – Service Desk Non-Voice Support Designation: Accenture Leadership About Accenture Operations In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. S

Skill required: Query Management – Service Desk Non-Voice Support Designation: Accenture Leadership About Accenture Operations In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new -one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? We are looking for individuals who have the following skillset: must It would be a value add if you are proficient in: good Roles and Responsibilities

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