Accenture Solutions.AI – Customer Engagement Application Support Engineer 10 views

Let there be change We embrace change to create 360-degree value Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Management Level : 11 Work Experience : 2.5-4 years Work location : Hyderabad Must Have Skills : Good To Have Skills : Job Requirements : Key Responsibilities : a:Maintain the Call center and analysis tool Genesys CCPulse which is integrated with CRM b: Evaluate performance of telesales and reporting c:Reports part of BCM and reporting in BI Technical Experience : a:Experience in Genesys Engage Inbound, Outbound, Routing, e-Services, Pulse, Reporting b:Experience in solving, troubleshooting issues in Genesys Environment c:Testing and Validation of UAT Production Professional Attributes : a:Good communication skills and Analytical Skill Educational Qualification : Any degree

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