Assistant Manager – Credit Operations 72 views

Job Summary * Assistant Manager – Credit Operations Job Purpose “This position is open with Bajaj Finance ltd.” Job Duties & Key Responsibilities * Duties and Responsibilities – . Daily Target achievement of assigned work and duties . End to end r

Job Summary * Assistant Manager – Credit Operations Job Purpose “This position is open with Bajaj Finance ltd.” Job Duties & Key Responsibilities * Duties and Responsibilities – . Daily Target achievement of assigned work and duties . End to end resolution on customer complaints with 100% close-looping . Optimise Productivity and improve Quality with the assigned work . Timely responses with resolution to Social Media and RBI and Senior Management complaints . Audits to improve processes and reduce Complaints . Highlight any point of improvement in product and process basis audit observations . Capture customer VOC in case of any escalation or complaint and highlight to relevant stakeholders for improvement . CSAT / NPS Target achievement and delivery of actions to improve service . Monitor and audit cases on a daily basis to ensure quality and eliminate any chances of financial loss/fraud Required Qualifications and Experience * . Should have 3 years of experience in managing Experience and Service . Prior experience in handling service processes and understanding customer needs . Should be passionate about Customer Experience and close eye to detail . Should have collaborative work style to engage with peers & colleagues across the company. . Should have average communication skills . Self-motivated and a self-starter . Should have good hands on experience working on MS office and Excel . Should have good knowledge of internal facing systems like Finnone, Pennant, CRM and Customer eye

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