Associate-CS Internet 7 views

Job Description: Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat) . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services. Qualifications: Our most successful candidates will have: A High School diploma or GED Excellent verbal and written communication skills proficient reading skills Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred) Basic PC keyboarding skills basic Microsoft Office (Outlook, Word, Excel) experience Proven customer service skills

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