Associate-IT Helpdesk 7 views

Job Description: Sutherland is seeking for motivated and passionate individuals to join our team as Tier 2 Technical Support Consultants . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Our Consultants in this role get to: Be the Expert: Use their outstanding technical skills to make a difference for end-users. Demonstrate their organizational skills by reviewing, prioritizing, and taking ownership of customer-generated tickets. Impact the Bottom Line: Showcase their analytical skills by identifying trends and patterns in reported issues to create far-reaching solutions. Be a Team Player: Join a supportive team environment where collaboration is critical to providing the best experience for our customers. Qualifications: Our most successful candidates will have: Post-secondary education in a Technology-related discipline 3+ years of support-related experience dealing with customers in a technical support environment Advanced level knowledge and hands-on experience with the following: Windows 2008/2012 Server, Windows XP/7, ActiveSync, Lotus Domino Server and/or Microsoft Exchange Server 07/10/13, Microsoft Office 365 and/or Novell GroupWise, Lotus Notes Client and/or Microsoft Outlook, Apple OS/X environment, Apple sync services, Android/iOS device support Expert Knowledge of TCP/IP, DHCP, Network Connectivity, OSI, LAN/WAN MS Administration experience Firewalls and Security Demonstrated professionalism with a true passion for customer service – able to empathize with concerned customers Minimum Home Office Requirements: Computer 2.0 Ghz Dual Core or better processor 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM) 10 GB available hard drive space Sound card Windows 7, including Windows 8 and 8.1 (Note: some employment opportunities are available for consultants with only Windows Vista installed) Headset USB Dual ear (designed to minimize audio interference from outside sources) Noise cancelling microphone Internet Minimum Internet speeds of 1 Mbps upload and 15 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.

More Information

Only candidates can apply for this job.
Share this job
Company Information

Contact Us