Associate Manager-Technology for Operations 120 views

Skill required: Service Management – PMO Mobilization & Run

Designation: Management Level – Associate Manager

Job Location: Chennai

Qualifications: BE/Any Graduation

Years of Experience: 10-14 years

About Accenture Operations

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves The key is a new operating model -one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.

The Service Management team is responsible for being the frontrunner in terms of products / services provided that are reliable and safe for the intended users, meeting all obligations and continually learning and improving in all spheres to pursue the moving target.

The PMO Mobilization & Run team is responsible for ensuring that the organization s standards are upheld and clearly defined throughout the development and execution of the entire transformation (or transition) process. The team is responsible for supervising the project work, mitigating the associated risks and taking ownership of the resulting quality. The role may require for you to provide PMO leadership and support for the transformation (or transition) process. The role may also require for you to work on tools such as Microsoft Project Planning (MPP).

What are we looking for

We are looking for individuals who have the following skillset:

  • Reporting and Analytics
  • Visual Design
  • Ability to establish strong client relationship
  • Commitment to quality
  • Strong analytical skills
  • Ability to handle disputes
  • Written and verbal communication

It would be a value add if you are proficient in:

  • Data Visualization
  • Quality analysis

Roles and Responsibilities

  • In this role, you need to analyze and solve moderately complex problems
  • You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
  • You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
  • You will need to monitor & drive team performance, including throughput and quality as per defined metrics
  • Your primary upward interaction is with a direct supervisor or team leads
  • You will generally interact with peers and/or management levels with clients or internal stakeholders
  • You will be provided with minimal guidance when determining methods and procedures on new assignments
  • Decisions that you make often impact the team in which they reside and occasionally impact other teams
  • You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.

Please note this role may require you to work in rotational shifts. ,

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