Cash Applications | 5 to 7 years | Kolkata 70 views

Job Responsibility * The Cash Application supervisor is responsible for the transactional process effectives of the Cash Application team. * Handles complex cash application transactions, deductions and customer account clearing activities Moni

Job Responsibility The Cash Application supervisor is responsible for the transactional process effectives of the Cash Application team. Handles complex cash application transactions, deductions and customer account clearing activities Monitors the overall process performance and accounts quality. Acts as a key contact point for Capgemini client to resolve queries or issues. Handles complex trouble shooting activities. Contact point with Command Center to provide any required KPI reports Collate incoming payments daily by whichever method and track status Ensures discounts and disputed items are dealt with in a timely manner in accordance with process Primary Skills Tracks cash collection targets and advises on potential and significant deviation in order to escalate it properly Escalates any issue with the bank statement which may affect to the collection process: missing files, interface error messages, etc Secondary Skills Identifies and escalates out-of-scope requests Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery

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