Cash Applications | 5 to 7 years | Kolkata 59 views

Job Responsibility

  • The Cash Application supervisor is responsible for the transactional process effectives of the Cash Application team.
  • Handles complex cash application transactions, deductions and customer account clearing activities Monitors the overall process performance and accounts quality.
  • Acts as a key contact point for Capgemini client to resolve queries or issues. Handles complex trouble shooting activities. Contact point with Command Center to provide any required KPI reports
  • Collate incoming payments daily by whichever method and track status
  • Ensures discounts and disputed items are dealt with in a timely manner in accordance with process

Primary Skills

  • Tracks cash collection targets and advises on potential and significant deviation in order to escalate it properly
  • Escalates any issue with the bank statement which may affect to the collection process: missing files, interface error messages, etc

Secondary Skills

  • Identifies and escalates out-of-scope requests
  • Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery

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