With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
Inviting applications for the role of Consultant- Production Support
In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, craft the solution which really fits into needs.
Responsibilities
To ensure timely and accurate delivery of daily tasks/processes
To handle queries and clarifications sought by Analysts w.r.t. any operational/ technical & process related issue.
To understand client’s concerns & issues and resolve the same.
Work and coordinate with team members
To keep oneself abreast of all the updates applicable to policies/regulations/compliances
Handle compliance requirements for Processes, functions, organization and Client.
Qualifications we seek in you
Minimum qualifications
BE/B Tech/M Tech/MCA/BCA
Excellent written and verbal communication skills
Preferred qualifications
Advance knowledge of MS Office suite (Outlook, Word, Excel and PowerPoint).
Should be proficient in Internet usage, web browser, search engines.
Excellent troubleshooting & problem solving skills
Experienced in process documentation, Knowledge of Lean Six Sigma
Knowledge of Capital market, financial products like: Equity, Fixed income, Modelware etc.
Hands on experience with tickets/queries handling and resolving process issues. Should have good sense of urgency in getting things done within deadline, good time management skills.
Multi-tasking, Proactive and willing to take initiatives w.r.t. project work/tasks
Problem solution mindset
Positive attitude for clients/team mates – friendly and approachable
Having an excellent flair for continues learning and education.
Willing to work in 24×7 shifts/rotations.
Relative experience in operations industry
Quality conscious
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
