Credit Collection Analyst 58 views

RESPONSIBILITIES Responsible for the cash collection of a designated customer portfolio using Collection, CRM and ERP software. Activities include contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and timely. You will also maximize receivable recoveries as well as providing professional and attentive service that preserves the ongoing relationship with each customer. Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes. Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions. Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction. Ability to understand and meet monthly goals and targets as set by Management. QUALIFICATIONS EDUCATION/EXPERIENCE: Preferred university degree 2 years of experience may substitute for some college. Minimum 2 years high volume Business 2 Business Collections experience Computer Skills: Excel and Microsoft Office

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