PURPOSE OF POSITION
Candidate will be responsible to handle the queries and complaints from Flipkart customers on inbound calls.
PRIMARY DUTIES AND RESPONSIBILITIES
- Follow procedures methodically to accurately respond to customers on call.
- Provide quotes and information to customers related to their product.
- Provide information including Delivery time and other quires related to product.
- Fulfill invoice requests on purchased products.
- Should have working Laptop/PC and High-speed internet with minimum 5 mbps speed.
- Should have minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- Should be comfortable working any 24/7 shift.
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- Work from Home.
- 6 days a week with 1 rotational off
- 24/7any 9 hours shift
- Salary Range 30,000 to 40,000
- Salary payable Per Month