With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Sales Operations Helpdesk!
In this role, you will be responsible for analyzing the Helpdesk Ticket and accountable for the resolution of the ticket.
Responsibilities
Analyze Helpdesk Ticket and be accountable for resolution of the ticket
Responsible to run reports needed for issue resolution, conduct all the research using the data to identify the root cause for resolution
Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate
Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level
Understand process definitions, calculations, metrics, and matrices of the helpdesk team
Help and flag improvement areas related to processes, systems, and procedures if any
Able to manage and prioritize own time; provides feedback to supervisors on goal/task completion.
Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results
Qualifications we seek in you! Minimum qualifications
Challenged by fast-paced environments and the resultant need for prioritization and multitasking
Medium/Advanced skills with data, analysis, and creation of reports
Cross-functional collaborator capable of working with teams to provide timely resolution
Willingness to grow with the team and tackle process-specific tasks as required
Conflict resolution skills coupled with a proactive approach to identifying challenges before they reach “critical mass”
Preferred qualifications
Previous experience as Customer Support Representative is strongly preferred
Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
Experience demonstrating solid analytical skills working with cross-functional teams like finance, IT support teams, Sales and Customers
Must be ready to work in shifts…. Flexible with 24/7 Environment
Excellent communication and problem-solving skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
