DG – Senior Associate – Technical Support Associate 46 views

Responsibilities

• Do Pre-checks on Windows server to ensure they are meeting minimum pre-requisites for application upgrade along with current status of Application.
• Upgrade the application to latest version on the scheduled date and time within the defined downtime.
• Timely communicate Upgrade status to Internal as well as External Stakeholders via Email.
• Perform post checks on the server after successful completion of application upgrade to ensure 100% functionality of applications.
• Complete Documentation of application upgrade on Salesforce service cloud to ensure 100% compliance.
• Perform Proactive Technical Assessments on Site servers to validate functionality of application.

Qualifications we seek in you

Minimum qualifications

• Graduate in IT/CSE/ECE – (B.Tech Preferred)
• Good knowledge of Microsoft Windows Servers and Networking concepts.
• Excellent in written and verbal communication.
• Previous working experience in a similar kind of industry will be an added advantage.
• Ensure 100% adherence to SOP s and compliance rules and regulations.
• Ability to Handle Pressure and work in a US shift environment.

Preferred qualifications

• Working knowledge of Windows Server
• Knowledge of Basic Networking Concepts.
• Basic Knowledge of Internet Information Services.
• Basic knowledge in Microsoft SQL Server.