Duty Manager 11 views

Prime Function:

  • Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office department.
  • To address problems, conflicts and emergencies at the work place.
  • Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
  • Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority.
  • Ensure that grooming & uniform standards are maintained by all team members.
  • Responsible for day to day operations of Front Office Department.
  • Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:

Front Office Planning

  • Plan occupancy of the day and also anticipate opportunities for sales.
  • Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.

People Management

  • Establish and maintain seamless co-ordination & co-operation with all departments of Ibis,Gurgaon to ensure maximum cooperation, productivity, morale and guest service.
  • To liaise with the other departments to ensure smooth functioning of all Front Office operations.
  • Ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
  • Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.

Financial Management

  • Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager.
  • Prepare and submit on the required format annual budgetary information and updates as required.
  • Assist the Assistant Front Office Manager in:
  • Budgeting for the Front Office.
  • Review and complete credit limit reports.
  • Check cash in and out and verify banks and deposits at the end of each shift.
  • Ensure that all cash, credit policies are adhered to.

Operational Management

  • Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure that rooms have been maintained according to Ibis standards.
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Ensure that all Front Office areas are maintained as per the standards.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • To train all team members on the Standard Operating Procedures.

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