ESOC Executive 72 views

Job Responsibilities : The ESOC Advisor shall provide exceptional service through advanced specialized knowledge and advice on both technical and non-technical queries (voice and non-voice) in the following areas: Wireline service solutions, Billing, Network and Device, Acquisition / Provisioning and Sales and Marketing. They will also perform retention and marketing activities to enhance jio ‘s share of customer wallet Skills & Competencies : Good Communications and Interpersonal Skills Analytical abilities Customer experience / Customer service Telecom and Technical Product Understanding

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