FR – GDIA Analyst 8 views

Job Description Agency to FORD conversion position The FR Analyst will identify and problem solve complex systemic issues. The FR Analyst will also create technical action plans for analyzing and resolving Should be able to provide support in Incident resolution, request fulfillment. Willing to work in shifts. Should be able to handle customer escalations and provide temporary and permanent solution. Able to meet the agreed SLA for all Incidents and requests. Pro-active issue identification and resolution. Good written & verbal communication to interact with multiple region customers (NA, EU and AP etc ) Understand the Security Controls and adhere to them Area of professional exposure (technical skills) Python, SRE and Dynatrace

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