Help Desk| 3 to 5 years | Kolkata 37 views

Job Responsibilities

  • Process movements (transfers, promotion) and leaver requests
  • Process HR Administration requests
  • Answer client’s calls and emails
  • Process client’s queries and escalations
  • Provide clarification of HR policies and procedures
  • Organize knowledge sharing sessions internal and cross teams
  • Successful process related problem solving

Primary Skills

  • Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
  • Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

Secondary Skills

  • Maintain HR system catalogues
  • Manage HR organization structure


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