IBM Sterling B2B-MFT Consultant 22 views

Who you are:
As part of AI Apps expert labs , you will have the opportunity to be part of a team of IBM experts and deliver expert service to clients on cross industry use cases.
As an IBM Sterling B2B-MFT practitioner, you would be required to continuosly learn and upgrade your skillset and apply/use your strong product, domain, solution, technical and consulting expertise with IBM Sterling B2B-MFT suite of offerings, to help customers worldwide – during solution definition, design, implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical support situations.
What you’ll do:
As an IBM Sterling B2B-MFT Consultant, you will:

  • Review and understand the client as-is situation, pain points and speicfic needs/requirements
  • Work independently or with a team
  • Design a high level solution. Document the design approach
  • Install, config and customize the solution
  • Support validation and deployment (on-prem or cloud)
  • Analyze and resolve issues – working with Product Support, if needed
  • Assist with upgrades, migrations, health checks, performance tuning etc activities
  • Develop the breadth and depth of expertise around IBM Sterling B2B portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, features
  • Help achieve Client Satisfaction and Client Success measured via Quality of outcomes, Engagement, Client feedback and NPS
  • Work with internal squads to develop and adopt best practices, share knowledge, create and reuse assets, work on stretch/innovation projects

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