Infosys BPM Ltd. Hiring for Order Management (Voice Process)- Bangalore 38 views

Infosys BPM Ltd. Hiring for Order Management (Voice Process)- Bangalore

Infosys BPM Ltd. Hiring for Order Management (Voice Process)- Bangalore As a precautionary measure for COVID-19, we encourage you to attend interview through Telephonic / Skype / WebEx VC. Along with CV, kindly share your contact details, Skype ID and availability for interview. Job Description: Job Location: Bangalore Qualification: Non BE/B.Tech Shifts: Night Shifts Experience: 1- 3 Yrs. Responsibilities: Follows all predefined procedures of the process Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user Shares experiences IN ORDER TO facilitate capture of tacit knowledge Delivers on the new process / approach IN ORDER TO meet client / internal. Preferred Skills: Good communication skills Good email writing skills (Preferably worked in email/Chat process) Knowledge or experience in Order management Knowledge or experience in Supply chain management Flexible to work night shifts Preference for agents with 1-3 years of customer service, contact center, order to cash Preference for agents with prior knowledge of Order to Cash Prior exposure to multinational firms is preferable Knowledge on supply chain management or order management operations. Excellent written and oral communication. Ability to understand language nuances, intonation, accent & inference in spoken & written English Willing to work in flexible night shifts. Team Player. Note: Preference will be given to candidates who can join immediate or 15days. If interested, kindly share your updated resume along with below details to [email protected] Full Name: Total Experience: Relevant Experience: Flexible for Night shifts: Current CTC: Expected CTC: Notice Period: Current Location: Re-location to Bangalore (if-any): Regards, Sneha Talent Acquisition | INFY HR

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