Integration Support Engineer I, Amazon Payments Services 8 views

Job summary

Amazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple, secure, and innovative payment services.

 

We seek a dynamic, ambitious, and customer-obsessed Integration Support Engineer who is passionate about providing technical solutions to our merchants. Integration Support engineers are part of the Integration team, which owns merchants onboarding and offers technical support for all our existing and new merchants in our roadmap.

 

This team’s overarching goal is consistently improving merchant experience and driving operational excellence according to Amazon’s Customer obsession philosophy. Their primary focus is to integrate a maximum number of merchants with our payment gateway in the least possible turnaround time while achieving the highest merchant satisfaction and quality results.

 

Key job responsibilities

He/she provides dedicated integration support for all types of merchants.

Develops subject matter expertise in one or more payment services and handles escalations related to those services.

He/she manages high severity incidents till resolution.

He/she can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience).

He/she understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.

He/she understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.).

He/she understand the problem, defines severity, and proposes a workaround solution during crisis times to recover transactions while still working on the end-to-end solution.

He/she works very closely with Infosec and Tech team to mitigate risks and vulnerabilities. They actively execute mandates from our Infosec and tech teams to ensure we meet the payment security bar.

He/she performs deep dive and conducts detailed application analysis to identify the root causes of the merchant issues and works with the internal stakeholders and external partners to resolve them.

Investigates transaction-related technical issues and promptly escalates concerns to the senior integration engineers.

Must be able to interact with external customers

Participates in on-call duties, based on a rotational schedule, to manage incident/sev1-2 related support by coordinating with different stakeholders to unblock issues.

BASIC QUALIFICATIONS

B.E/B.Tech in Computer Science, Engineering, or equivalent experience.

2+ years overall development or technical support experience.

Knowledge of XML/SOAP, web services, web application development, and industry-standard commerce systems.

Knowledge of Java-based technologies

Experience with popular e-commerceSearch jobs

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Integration Support Engineer I, Amazon Payments Service

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Chennai, Tamil Na

Permanen

Full-tim

1 day ag

DESCRIPTIO

 

Job summa

Amazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple, secure, and innovative payment services

 

We seek a dynamic, ambitious, and customer-obsessed Integration Support Engineer who is passionate about providing technical solutions to our merchants. Integration Support engineers are part of the Integration team, which owns merchants onboarding and offers technical support for all our existing and new merchants in our roadma

 

This team’s overarching goal is consistently improving merchant experience and driving operational excellence according to Amazon’s Customer obsession philosophy. Their primary focus is to integrate a maximum number of merchants with our payment gateway in the least possible turnaround time while achieving the highest merchant satisfaction and quality result

 

Key job responsibiliti

He/she provides dedicated integration support for all types of merchants

Develops subject matter expertise in one or more payment services and handles escalations related to those services

He/she manages high severity incidents till resolution

He/she can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience)

He/she understands platform architecture (at a high-level), API documentation, and troubleshooting techniques

He/she understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.)

He/she understand the problem, defines severity, and proposes a workaround solution during crisis times to recover transactions while still working on the end-to-end solution

He/she works very closely with Infosec and Tech team to mitigate risks and vulnerabilities. They actively execute mandates from our Infosec and tech teams to ensure we meet the payment security bar

He/she performs deep dive and conducts detailed application analysis to identify the root causes of the merchant issues and works with the internal stakeholders and external partners to resolve them

Investigates transaction-related technical issues and promptly escalates concerns to the senior integration engineers

Must be able to interact with external customer

Participates in on-call duties, based on a rotational schedule, to manage incident/sev1-2 related support by coordinating with different stakeholders to unblock issues

BASIC QUALIFICATION

B.E/B.Tech in Computer Science, Engineering, or equivalent experience

2+ years overall development or technical support experience

Knowledge of XML/SOAP, web services, web application development, and industry-standard commerce systems

Knowledge of Java-based technologie

Experience with popular e-commerce shopping carts (Magento, Woo Commerce, OpenCart, etc.)

Effective organizational skills to maintain a consistently high standard of operations in a busy environmen

Proven track record in working on enterprise-level large scale n-tier applications

Effective prioritization and time management confidence to drive and manage large conference call

PREFERRED QUALIFICATION

Development skills in C/Java or open source-based technologies

Knowledge of the mobile development common languages (Android, Swift)

Basic understanding of DevOps and Agile.

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