IoT Customer Success Manager 76 views

‘1. Manage direct relationship with customer and account coordinator
2. Act as pivotal point for account, customers and Jio, across life
cycle
3. Conduct minimum specified visits per month to allocated accounts
4. Execute service reviews with account holders and management
5. Carry out service revies with request fulfilment team as per
defined SLA
6. Ensure escalation management and complaint resolution as per SLA
7. Ascertain payment / collections / pickup / suspense clearance for
allocated accounts
8. Coordinate with KAM and back end support team
9. Provide account level service reports and MIS
10. Reconcile billing related issues with accounts and interface with
B&P team,
1. Knowledge of customer application ecosystem and management
2. Communication skills
3. Problem solving skills
4. Analytical skills
5. Ownership mindset
6. Solution oriented mindset

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