Manager, Customer Success Acceleration, gCare Google Customer Solutions 46 views

Minimum qualifications: Master’s degree in Marketing, Technology, or equivalent practical experience. 8 years of experience in digital marketing or digital media/advertising sales. 2 years of experience managing teams. Preferred qualifications: Experience working with ambiguity and growing in a rapidly changing business environment. Knowledge of advertising solutions and media the landscape, both online and offline. Demonstrated ability to work, collaborate, and influence cross-functionally. Ability to set a goal and vision for a cross-functional team and translate this into tactical quarterly goals. Effective analytical and structured problem-solving skills, with excellent collaboration skills exhibited in complex operational setting. Excellent global communication and presentation skills to drive strategic thinking and big picture outcomes, and to bring direction to the work of the team. About the job The gCare Google Customer Solutions (GCS) team plays a critical role in Google’s success, supporting Sales teams, advertisers, and products that enhance business potential. Our vision in gCare GCS is to be trusted experts for our customers and internal stakeholders, creating a growing ads ecosystem where our customers are successful. In addition to consulting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. The gCare GCS Customer Success Acceleration (CSA) team is designed to drive high-value and impact for the largest small and medium businesses (MMS) in the GCS portfolio. We develop customer-centric strategy and solutions to meet the business/marketing objectives of our advertisers. As a CSA Manager, you will be a critical partner to the sales management/leadership in APAC, helping solve for customer objectives, drive business strategy, and run day-to-day digital media operations for the business. You will lead a team of enterprising and enthusiastic Digital Marketing Strategists who work collaboratively with promoters and provide a range of integrated Google media solutions across Insights, Opportunity assessments, and Optimizations to grow the unique needs of our customers. You will motivate and coach your team to provide optimal solutions, and grow strong partnership with cross-programs solutions and operations teams to enable your team. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our . Responsibilities Own and drive the Mid-Market Salesmarket strategy for the organization, understanding the landscape, customer needs, and opportunity across the Mid-Market segment of customers. Lead a central team of high-performing Digital Marketing Strategists, inspiring them to deliver excellent performance and business value-add. Provide on-the-job coaching, meaningful career evaluations, and facilitate professional development plans. Collaborate cross-functionally with Sales, Marketing, Product, and Strategy Operations teams to co-develop, enable, and execute Go-to-Market strategy. Achieve quarterly goals and growth objectives for multiple segments at the market/business-model level. Lead with inclusion to enable a growing team culture and equitable environment, where testing goals, taking risks, and learning from failures are celebrated.

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  • Total Jobs 10 Jobs
  • Location INDIA

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