Muthoot Finance interview For Customer Care Executive (Karnal Region) 66 views

The Muthoot Group is hiring for Customer Care Executive.

Interview Process:

Telephonic / Whatsapp Video call only.

Resume Reporting Mail Id: @muthootgroup.com.

Contact Person: – Mr. Anoop P Nair

Contact Number: –

Job Role: – Customer Care Executive

Job Location:-Jaspur , Sitarganj, Pipli, Muzaffarnagar, Indri, Sadhaura

Minimum Qualification: – Graduation – Regular. (Excluding B.Tech )

Candidate’s age must be below 30 years

JOB DESCRIPTION FOR CCE (Customer Care Executive) (Females Only below 30 yrs)

  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
  • Generate business and leads for new loans from new customers
  • Handle branch walk-ins for business generation
  • Generate referrals through existing customer base and walk-ins.
  • Meetings with HNI, corporates and institutional clients to promote gold loan proposition.
  • To handle customer requests and complaints and take it to closure.
  • Understand the need of the customer and cross sell other products accordingly.
  • Generate business and leads for other products like insurance, NCDs, gold coin etc.
  • Enter meetings, leads, conversions(self-sourced and referred leads) in play book/CRM daily
  • Conducting outbound marketing activities to ensure continuous Walk-In the branches and a regular graduate

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