Muthoot Finance interview For Customer Care Executive (Karnal Region) 66 views

The Muthoot Group is hiring for Customer Care Executive.

Interview Process:

Telephonic / Whatsapp Video call only.

Resume Reporting Mail Id: @muthootgroup.com.

Contact Person: – Mr. Anoop P Nair

Contact Number: –

Job Role: – Customer Care Executive

Job Location:-Jaspur , Sitarganj, Pipli, Muzaffarnagar, Indri, Sadhaura

Minimum Qualification: – Graduation – Regular. (Excluding B.Tech )

Candidate’s age must be below 30 years

JOB DESCRIPTION FOR CCE (Customer Care Executive) (Females Only below 30 yrs)

• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.

• Generate business and leads for new loans from new customers

• Handle branch walk-ins for business generation

• Generate referrals through existing customer base and walk-ins.

• Meetings with HNI, corporates and institutional clients to promote gold loan proposition.

• To handle customer requests and complaints and take it to closure.

• Understand the need of the customer and cross sell other products accordingly.

• Generate business and leads for other products like insurance, NCDs, gold coin etc.

• Enter meetings, leads, conversions(self-sourced and referred leads) in play book/CRM daily

• Conducting outbound marketing activities to ensure continuous Walk-In the branches and a regular graduate

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