NOC Manager 56 views

The NOC Manager will lead Capgemini’s Network Operations Center (NOC) Team. In this role, you will manage overall strategy in delivering services to our MSS NOC customers. This position will manage the delivery assurance of incident management, incident response and resolution, customer reports, asset management and any program requirements of our customers. The NOC Manager will work closely with the assistant manager and Escalation Engineers to ensure day-to-day operational service delivery to our Managed Security Services (MSS) clients remains top-notch. Provides supervision, guidance and mentoring to NOC Analysts and Shift Supervisors to achieve goals in accordance with established process, policies and contractual obligations. Must have ability to support a flexible schedule in support of a 24 7 Operations Center and supervise it’s staff and in an on-call capacity. Able to monitor NOC staff tasks and assure SLA’s and processes are being strictly adhered to. Work with management and escalation engineers to resolve higher level issues outside the abilities of the NOC Analysts and Shift Supervisors. Recognize, update, review, and distribute process documentation authored by Leads and Escalation Team to the NOC. Meet with clients and partners as needed,Provide regular status summaries and reports to management as required. SOW Discussions. SOP Discussions. Manage expectations of clients. Oversee Monthly Reporting and assure timely submission. Strong ability to present technical solutions and adjust communication to accomodate all levels of technical expertise. Expert level knowledge of installing, deploying, documenting, and troubleshooting firewall products, such as Junipers, Fortinet, Palo Alto, Cisco, and perimeter security technologies such as proxy servers, intrusion prevention/detection (IDS/IPS), antivirus, antimalware, anti-spam and unified threat management (UTM). Primary Skills Able to understand all NOC processes to guide Analysts and Shift Supervisors daily. Must be well versed in TCP/IP, IPSec, VLANs, system hardening, and troubleshooting. Secondary Skills Strong interpersonal and communications skills.

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