with a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Associate/Developer, Insurance Transactions Responsibilities: . Transaction processing according to standard work & SOP . Prioritize transactions according to detailed guidelines to meet SLA . Plans and prioritizes tasks and work responsibilities to achieve objectives! . Comprehending and responding to customer inquiries. Identify, research, and resolve problems. . Assist with/perform other team tasks as the need arises. . Ability to accurately interpret and compile information from a variety of sources and systems . Ensure that turnaround time and quality of the work meets Company service standards . Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls . Handle own work in process and support team efforts to ensure that individual, team goals are met. . Maintain key records like working files, email for reference and audit purpose . Ability to handle basic day to day requirements of excel Qualifications: Minimum qualifications . Graduation in any stream except B.Tech and Technical Graduation & Law Preferred qualifications . Relevant experience in similar process . Life Insurance policy admin – Experience in processing of Money In Transactions like o Group Billing – Billing change List Bill, Allot Payment, Allot Refund, Collections, Paid in Past, NSF, Policy Status o Premium – Billing change EFT Changes, Premium History, Mode changes, Premium history, Report Policy status . Exposure to Life Policy Admin systems like – CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF . Good English Communication (Both written & verbal) – Talocity Score of >50 . Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data . Displays energy and enthusiasm in approaching the job . Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service . Ready to work on stretched working hours . Ability to independently work well with internal and external customers . Customer service focus . Basic Computer knowledge along with typing speed of 20 words/minute Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
