Program Manager II, Amazon Last Mile 9 views

Amazon is looking for a customer-obsessed program manager with strong analytical skills, a proven track record of delivering results, and project management experience to drive improvements in the Capacity Planning space in Last Mile Tech’s Routing and Planning team. The capacity planning team manages a suite of products that support package volume forecasting and labor (e.g. station labor, drivers) needed to meet that demand in the most cost-efficient way while meeting delivery speed promise.


This position will be responsible for finding data to answer and ways to test key questions to support the direction of the products. The resource will also deep dive into metrics on a weekly basis to understand trends, identify what is causing changes, and suggest changes to help drive improvements in those KPIs. This individual will also manage key projects the team is working on and help guide the team to completion. This position will be critical in ensuring the capacity planning tech team continues to deliver for and innovate on behalf of our customers as the network continues to grow.


The role requires innovative thinking balanced with a strong customer and operational focus. This individual will need to be comfortable analyzing data to understand business trends, and help manage projects to ensure successful completion. High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential for success in this role. The leader must be able to dive deep into the details of the business, and operations.


Key job responsibilities


Analyze and dive deep into capacity planning metrics to understand root cause of changes. Identify additional metrics that should be used to monitor program.


Drive key projects to improve forecast accuracy and capacity planning tech.


Collaborate with cross-functional partners to understand pain points for station operations/ delivery providers and help influence decisions on how new features should be built.


Excellent communication, both verbal and written as you will need to convey updates on issues, operational status, and results on deep dives.


Ability to drive projects forward by identifying key stakeholders that need to be involved, setting up reviews, and driving consensus among the group.


Ability to pull data and to perform ad hoc reporting and analysis as needed.




3+ years experience in program or project management

Experience using data and metrics to drive improvements

Experience working cross functionally with tech and non-tech teams


Bachelor’s degree required

3+ years experience working cross functionally with tech and non-tech teams

Experience using data and metrics to determine improvements

Strong command of Excel and other MS Office programs

Working knowledge of query languages like SQL, PL/SQL etc.

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