Resident Engineer Entr Service Assurance 73 views

Job Responsibilities : 1. Ability to work with various internal stake holders and get the SR’s resolved on priority. 2. Able to do the FLT with the customer branch end stake holders. 3. Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault. 4 Reporting of link status – Daily / weekly / monthly wise & ensure to maintain the customer link uptime. 5. Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery. 6. DC/DR link monitoring and do escalation internally for quick restoration 7. Handle customer escalation and feedback effectively in time bound manner 8. Release the tracker on fault management to customer as well as internal stake holder. 9. Work on SLA bound and get the monthly/ Quarterly reports. 10. Link monitoring and FT life cycle management on various scenarios. 11. Helping Jio team to better stake holder management at Customer end. Skills & Competencies : 1.Customer Focused 2.Good Management Quality 3.People Management 4.Good Oral and Written Communication

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