Sales Support Analyst 75 views

Job Title: Sales Support Analy Department: Sales Support Center Location : Hyderabad Job Description: To join the Sales Support Center, we are looking for a proactive sales/operations support person high motivated with strong interpersonal skills that focuses on Salesforce adoption, training and support of users globally. In addition support sales through problem resolution, process support and new starter on-boarding Major Areas of Accountability: Understand the company sales processes and management of Leads, Accounts, Contacts, Opportunities, Campaigns, Activities and other custom objects such as Renewals Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business. Manage assigned cases and drive performance based upon metrics. Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures Support the Thomson Reuters sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes. Manage creation of documentation of the various business processes Handle any escalations from account managers in a timely and transparent manner. Ensure support for sales cycle is progressing in accordance with business objectives by leveraging SFDC dashboards and other tools to monitor status on leads, opportunities, contracts and renewals. Provide effective support for new starter set-up on SFDC orientation to SFDC and execute on key start up processes (e.g. territory/account owner changes). Provide logistical support for national and regional sales meetings and other events as needed. Qualifications & Experience: Two years Experience working with Salesforce or similar CRM system and supporting the Sales Cycle business processes. Strong working knowledge of CRM (Salesforce.com) and specialist-training expertise with CRM systems Solid business acumen of business transactions and end-to-end sales processes. Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings. Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management. Ability to listen effectively and obtain necessary information in order to do transact successfully within the business sectors. Strong organizational skills. Ability to work in a team environment as well as independently with minimum supervision. Must possess knowledge of business processes, pricing, policies, and contracts.

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