Salesforce Administrator 87 views

Learnship is a global technology company that delivers products and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st-century economy. We blend the latest technology innovations with research on how adults effectively acquire language. Our AI- & human-powered products and services produce immediate productivity and performance gains through formal and informal learning and on-demand performance support. At Learnship we believe success should be driven by ability and ambition, not bias or birth right. English has become the language of global business.

Main tasks

  • Provide incident/ticket-based technical and functional support to end-users of SFDC and related upstream and downstream integrated systems daily.
  • Creates and manages reports, dashboards, list views, and email templates.
  • Implementation and maintenance of Salesforce customizations including process builders, flows, workflow rules, validation rules, approval processes, custom fields, page layouts.
  • Performs administrator functions such as user management, profiles, roles, permission sets, security model, sharing rules, assignment rules, queues, licenses, data capacity and storage management.
  • Perform testing and validation of Salesforce configuration and development.
  • Regularly reviews system configuration for efficiencies (streamlining workflows, eliminating unnecessary custom fields, archiving or purging old data, etc.).
  • Performs administrator functions such as regularly executes database de-duping and cleanup procedures.
  • Perform ad-hoc data load requests by business analysts and other business stake holders.
  • Understands complex data objects and data models and assists with data migration to/from Salesforce.
  • Support and maintain the system integrations with our other business systems including HubSpot, Microsoft Power BI, Gainsight, Magento, Business Central, and custom systems.
  • Reviews upcoming releases for impact on existing functionality.

Education / Qualifications

· Requires a bachelor’s degree (preferably in Computer Science.

· Salesforce.com Administrator Certification is Mandatory.

· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.

· Creative and analytical thinker with strong problem-solving skills.

· Must demonstrate exceptional verbal and written communication skills.

Working experience

· 3-5 years experience as a Salesforce Administrator.

· Proven ability to design and implement new processes and facilitate user adoption.

· Deep understanding of the platform and object model, with the ability to build custom objects, formula fields, flows, process builders, validation rules, custom views, and other content of intermediate complexity.

· Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.

· Strong understanding of Salesforce.com best practices and functionality.

· Strong data management abilities.

Learnship is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law.

English has become the language of global business. At Learnship , our purpose it to give a voice to global talent. Learnship is a global technology company that delivers product and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st century economy. We blend the latest technology innovations with research on how adults effectively acquire language. Our cloud-based suite of products and services produces immediate productivity and performance gains through formal and informal learning and on-demand performance support. Headquartered in Cologne, Germany, Learnship partners with more than 500 global corporations in 70+ countries.

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