SAP BTP Customer Success Partner (Commercial) 64 views

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SUMMARY

The focus of this position is to positively influence revenue retention for a predetermined set of SAP Business Technology Platform (SAP BTP) customers. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSPs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.
The BTP Customer Success Partner (CSP) role is responsible for identifying and mitigating the risks of contract renewal, develop and execute revenue retention plans, day-to-day account management activities and developing relationships with business and technical decision makers in their assigned accounts to ensure customer satisfaction and retention.
You will proactively partner with customers to ensure they get maximum value from their SAP BTP services, and coordinate activities with the Account team. You have a focus on maintaining retention as you will manage the customer renewal process including full executing of the entire opportunity-to-win cycle. You understand the big picture and can assist with critical situation management. You will work with colleagues from a broad variety of groups such as CE&X life-cycle relevant centers of experts, Account Teams, Presales, Support, Deals Desk etc.

ABOUT THE TEAM

The SAP Business Technology Platform CSP team is committed to sustaining each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

ROLE REQUIREMENT

You have commercial experience including experience developing account management plans and contract negotiations. You have a broad understanding in area of BTP business technology platform for Integration, Application, Data, Infrastructure and Security technology domains, and can map these domains to solutions for customer challenges. You have a working knowledge of 3rd Party cloud-based landscapes and can guide customers on technology strategies.
You will excel in this role if:

  • You have excellent Commercial understanding with customer negotiation skill, business communication, leadership, and project management skills.
  • You are proactive and can prioritize.
  • You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
  • You have the ability to adapt to the unique business and cultural practices of each region/country.
  • You have familiarity with cloud sales cycle in general and SAP’s commercial models and processes for SAP BTP, in particular.
  • You have at least 7 years of experience working in the IT Industry. Your background could be Presales, Sales, Product/Project Management, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
  • Professional experience and technical knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.)
  • Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:320431 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

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