Skill required: Query Management – Service Desk Non-Voice Support Designation: Accenture Leadership About Accenture Operations In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new -one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? We are looking for individuals who have the following skillset: must It would be a value add if you are proficient in: good Roles and Responsibilities 49 views

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Int

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Accenture | Let there be change We embrace change to create 360-degree value Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Management Level : 7 Work Experience : 12-15 years Work location : Mumbai Must Have Skills : Accenture myConcerto Good To Have Skills : No Technology Specialization Job Requirements : Key Responsibilities : A Conduct research on recent trends in Chemicals Industry, and link them to business and IT imperatives for Chemicals clients B Drive innovation for chemicals and various industry segments such as specialty, paints coatings, performance, commodity etc with a clear focus on new technologies and their applications for these industries C Develop new offerings technology assets, point of views, rapid prototypes for chemical industry in line with latest trends Technical Experience : A Minimum 8 years of demonstrated work experience in chemical industry B preferably in commodity/plastics in the areas of Management/Technology Consulting, Digital Transformation, Process Control, Innovation, Manufacturing Operations Excellence, Supply Chain, Sales Marketing Professional Attributes : A Candidates with global exposure having worked for global companies in the above industries, on international stints will be preferred B Prior hands-on awareness of Business Process Management Industry Processes, Process Transformation, Digital Transformation, Functional Expertise in Supply Chain

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