Sr. Technical Product Consultant 109 views

What you’ll do Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases Validates and reports customer submitted product bug reports with precision Educates customers on the use of Digital Marketing products, specifically Adobe Target Assists in testing new and enhanced products Manages projects professionally and within stated timelines Fully owns cases in their name, and contributes to success of global team Identifies trends and potential issues and quickly communicates with affected parties Support sustainable & scalable software solutions for Adobe’s largest customers Helps maintain accurate and complete product documentation Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third-parties) Weekend or holiday coverage required in rotation with team Assists in special projects and other duties as assigned What you need to succeed At least three years’ experience in a customer support environment, preferably in a high enterprise tech setting Excellent communication skills, both written and verbal Be a problem solver, constantly identifying opportunities to improve processes and then taking action Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals Extensive knowledge of MS Office, email, and how the Internet and websites work Ability to build strong relationships across internal teams and with customers Strong working knowledge and understanding of HTML, JavaScript, Perl, and web services. Special consideration given for: Experience using Adobe Target, Search & Promote, Recommendations, Adobe Analytics, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud Bachelor’s degree in computer science or related field Knowledge of Internet Marketing Strong working knowledge and understanding of HTML, JavaScript, and Web 2.0 landscape Practical understanding of jQuery, Angular JS, Any JS Framework Working knowledge of API (Application Programing Interface)

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