Systems Operations Sr Analyst 70 views

About the Role

Technical:

  • Ensuring all the applications and systems are up and running fine for customers.
  • Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR.
  • Guiding your own and partner teams during the with your EACO issue technical expertise.
  • Doing trend analysis and taking proactive measures for frequently occurring issues.
  • Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
  • Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.
  • Troubleshooting Application and Autosys Batch job issues.
  • Game Plan review and Coordination of CR Implementation/Execution.
  • Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.
  • Process streamlining for Incident management, Change management, Problem management.
  • Motivate team members and promote a strong sense of support, ownership and urgency
  • Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.
  • Drive automation to reduce the manual efforts performed by the team.
  • Participate with Technical Architect, DBAs and development team in defining and validate user requirements (technical), coordinating system updates, installing upgrades and patches

Non-Technical:

  • Excellent verbal and written communication skills and ability to communicate with US partners directly.
  • Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.
  • Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events
  • Good problem solving and analytical skills
  • Participating in applications/systems upgrade testing and updating the relevant documentation
  • The flexibility to work in ad-hoc shifts when required.
  • The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals
  • Proven knowledge of diagnostic and support tools used in the application support environment

Job Responsibilities

  • The resource is responsible for installation/configuration of the application, and also any application upgrade or patching.
  • Responsible for Code migration and application deployments in non-prod and Prod environment.
  • Vulnerability assessment and remediation for all Prod/Non Prod.
  • Performance analysis and remediation of the application. Capacity planning.
  • Preparing Game plan and Change Request creation and implementation in all Lower and Production environment.
  • Supporting Development team on all the infra requests like code migration, file movement, and assist in code issue debugging.
  • Ensuring the Production application is available for Business, and QA/SIT environment for testing.
  • Enabling monitoring for all the application/batch jobs and servers.
  • Monitoring all the alerts for application and autosys jobs and take necessary action to fix the issue.

Market Skills and Certifications

Essential Qualifications

  • Core skills – 10 to 12 years in with Production Support experience. Strong in 3 tier application Concepts, with Load balancing, Veritas Clustering, Site minder Authentication, MQ integration, BI Publisher Integration hands on.
  • Experience with engineering automation solutions using shell, powershell, python scripting.
  • Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring.
  • Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices.
  • Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage
  • Worked on Venafi Certificate Management System.
  • Good business communication skills in English
  • Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
  • System Knowledge & Analysis
  • Problem solving & critical thinking

Desired Qualifications
Certification: MCSA (Microsoft Certified System Administrator)
Course Completed: CCNA (Cisco Certified Network Administrator)
Tech Proficiency;
Programming/Scripting languages: ASP.Net, PowerShell, Batch, Python
RDMS: MS-SQL, Oracle
Business Intelligence Tools: SSIS, Informatica
Data Visualization Tools: PowerBI, Tableau, Grafana
Platform Performance Metrics Tool: App Dynamics
Platform Monitoring Tool: ITRS- Geneos
Secure File Transfer Tool: IBM Sterling Commerce [NDM]

-ITIL Certified (Basic V3 foundation)

Job Family

Engineering Support

Region

APAC

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

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