Training Program Manager, Trust and Safety, YouTube 7 views

Minimum qualifications:

Bachelor’s degree in Education, Instructional Design, a related field, or equivalent practical experience.

5 years of experience deploying training programs to third-party partners.

Preferred qualifications:

Experience using learning management systems to organize and deploy trainings at scale.

Familiarity with Redwood, Google’s content management system, or other standard content management system (CMS) software.

Ability to build partnerships with business partners/team members and influence others.

Excellent written and verbal communication, presentation, and facilitation skills.

About the job

 

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

 

In this role, you’ll help agents provide learner-centric training strategies to customers. You will analyze trends and launches to anticipate training needs and advocate the continual improvement of the agent training experience. You will work with cross-functional teams to create training project plans, review the design and development process, and coordinate with our vendors to ensure smooth delivery to our service delivery centers. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers

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